Do you have a question about your payments?

This is your go-to-place to request any changes to your payments!

Please allow 5 Business Days for us to action your request and be aware that FFA Paysmart have cut-offs for payment changes that we need to abide by.

You will receive 2 Emails from Zenergy.

  1. An automated email that your Request has been received
  2. A personal Confirmation Email once your request has been processed.

Please choose from the 3 Online Forms below, and complete the one that is right for your circumstance.

If you have any urgent questions, please call Jodie on 0405 103 272!


Payments on Hold Requests:

If you want your payments on hold for a short time while you take holidays, recovering or being away  – click below.
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General Queries:

To ask a question about your payments, find out about your make-up PT sessions, request an Invoice, update payment information, change your training regime or any other general request – click below
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Permanently Stop Payments:

To request your payments to stop permanently when you move away or can’t continue your training – click below.
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