Do you have a question about your payments?
This is your go-to-place to request any changes to your payments!
Please allow 5 Business Days for us to action your request and be aware that FFA Paysmart have cut-offs for payment changes that we need to abide by.
You will receive 2 Emails from Zenergy.
- An automated email that your Request has been received
- A personal Confirmation Email once your request has been processed.
Please choose from the 3 Online Forms below, and complete the one that is right for your circumstance.
If you have any urgent questions, please call Jodie on 0405 103 272!
Payments on Hold Requests:
If you want your payments on hold for a short time while you take holidays, recovering or being away – click below.
To ask a question about your payments, find out about your make-up PT sessions, request an Invoice, update payment information, change your training regime or any other general request – click below
Permanently Stop Payments:
To request your payments to stop permanently when you move away or can’t continue your training – click below.